Agency Operations Manager (AI First)
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2. Complete the short application form at the link provided.
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Agency Operations Manager (AI First)
CrucialPoint and Symby | Remote (US) | Contractor | $35 to $45 USD/hour
About us
CrucialPoint is a retention and lifecycle marketing agency based in Utah. We're ESP agnostic. We run email, SMS and lifecycle programs for US-based DTC, CPG and restaurant brands on Klaviyo, Braze, Customer.io, Salesforce Marketing Cloud and more. Symby is our sister agency, a productized Klaviyo and Shopify service for growing DTC brands. Together we're a distributed team of about 30 and growing. We run an AI first operation across both agencies, and we're looking for someone to own the operations side.
The role
You'll work directly with the founder to roll out and run operational processes across CrucialPoint and Symby. This is a hands-on, execution-focused role, and you'll do most of it with AI.
- Turn defined processes into working systems: ClickUp structure, templates, checklists, SOPs, cadences
- Build and run AI-driven workflows for reporting, QA, capacity tracking and task setup, using AI tools connected to ClickUp, Slack and our ESPs through MCP
- Run the weekly delivery rhythm: what's due, who owns it, what's slipping, what's blocked
- Keep the team on process and on schedule
- Track capacity across the team so we know who has room before we commit to new work
- Own onboarding for new clients and new team members so it's consistent every time
- Flag early when something isn't working, with a proposed fix
Who you are
- AI first. You use AI every day to run operations, you have connected AI tools to systems like ClickUp, Slack or an ESP through MCP or similar, and you can show us something you built
- Hands-on email and lifecycle marketing experience. You have worked inside an ESP (Klaviyo, Braze or similar) and can tell whether a flow or campaign plan is right
- 4+ years running operations, project management or delivery at a marketing or digital agency
- Strong hands-on experience with ClickUp
- Detail-oriented and driven. Things don't fall through the cracks on your watch
- Fluent written and spoken English
- Available during US Mountain Time business hours
How we work
Remote, Mountain Time hours, independent contractor. $35 to $45 USD per hour depending on experience. Part-time to full-time, with flat-rate structure possible once established. 90-day trial period with clear milestones, then ongoing.